Support

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Why does Cloudfull need Photos access?

Cloudfull shows the photos and videos already in your library. It needs full access to read and manage your library, and to save items you keep, shrink, or delete.

Where do deleted items go?

Deleted items first go to the Bin inside Cloudfull, so you can review or restore them. When you empty the Bin, the items move to Recently Deleted in the Photos app. They stay there for 30 days before Photos removes them for good.

Why is there a Bin? Why can't Cloudfull delete items right away?

iOS asks you to confirm every time an app deletes photos or videos. Without the Bin, you would see that dialog after every single delete. With the Bin, you delete as many items as you like, then confirm once for the whole batch.

What does Shrink do?

Shrink re-encodes a video to reduce its size and get you space. The new copy keeps the original's date and location. Cloudfull shows the size before and after, and how much space you saved. The original video then goes to the Bin.

What format does Shrink convert from and to?

Shrink converts a 4K (or larger) video into a smaller 1080p HEVC video, saved as a QuickTime .mov file.

• Which videos qualify: 4K and up
• Output: HEVC (H.265), 1920×1080, .mov. Same frame rate and aspect ratio as the original.
• Processor: on-device
• HDR: same as original
• Audio: stereo only
• Bitrate: 6–13 Mbps VBR
• Metadata: original date and location
• Safety order: the original moves to the Bin only after the new copy finishes saving.
• The 90% rule: Cloudfull only swaps in the copy if it is smaller than 90% of the original size. Otherwise Cloudfull says the video "is already efficiently compressed" and leaves the original untouched.

Where do my kept photos and videos go?

Everything you keep is added to an album called "Cloudfull keeps" in the Photos app, so your favorites are all in one place.

How do I turn on the daily reminder?

Open Cloudfull, go to Settings, and turn on Daily “On this date”. Then pick the time you want the reminder.

Does Cloudfull need an account?

No. Cloudfull has no account and no sign-up. It runs on your iOS device with your media. You can start using it right away.